Product registration and warranty lookup are managed through your Filterbuy account — whether you bought your mini split on Filterbuy.com, Amazon, or any other retailer.
Log in or create a free Filterbuy account
Creating an account takes less than a minute.
Go to 'Warranties' in your account dashboard
You'll find this in the main menu after logging in.
Add your mini split information
Once added, you can view your warranty status and register your product in one step.
Cancellations: Orders cancelled after shipment are subject to a minimum 15% restocking fee on unopened items, charged to the original payment method. Shipping costs are non-refundable in all cases.
Returns: Returns must be initiated within 30 days of purchase. To be eligible for a refund, items must be:
All returns are subject to a minimum 15% restocking fee, including unopened items. This fee will be charged to the original payment method. Shipping costs are non-refundable in all cases.
All returns are inspected upon receipt. Filterbuy reserves the right to determine the refund amount based on the condition of the returned item.
Exchanges: If you need a different size or unit, Filterbuy will cover the return shipping cost and ship the replacement product to you. Any compensation related to the exchange — including partial refunds or credits will be determined at Filterbuy's sole discretion. Contact us at info@filterbuy.com or (855) 345-8289 to initiate your exchange.
Returns: If you are returning an item without an exchange, all return shipping costs are the sole responsibility of the customer. Filterbuy does not provide return shipping labels. Customers must arrange and pay for their own return shipping through a carrier of their choice.
Opened or Damaged Returns: If a returned item arrives with opened packaging or shows any signs of use including scratches, marks, bent or cut wires, or evidence of installation. Filterbuy reserves the right to reduce or deny the refund at its sole discretion. If the offered refund is not acceptable, the customer may have the item returned to them at their expense.
We strongly discourage returning used or damaged items, as refunds will generally not be issued. Filterbuy reserves the right to refuse any return.
Non-Refundable Items No refund will be issued for items that are:
Special order returns are handled at Filterbuy's sole discretion.
Shipping Damage: All orders ship Free on Board (FOB) from our warehouse, meaning title transfers to the customer at time of shipment. We recommend inspecting all items immediately upon delivery.
If you discover damage upon delivery:
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Or, fill out the form below and our team will reach out to help.
