Shipping, Returns, and Cancellations

Free Shipping

Free shipping is available on every order when shipped within the continental United States.

Expedited Shipping

Expedited shipping is not available at this time. We simply are not equipped to offer expedited shipping given the cost of rush shipping relative to the physical size of the air filter (they’re bulky!). In most cases, we deliver within 3-4 business days - we have factories strategically placed around the U.S. to quickly serve customers in their region!

Shipping Outside the Continental United States

At this time, we only ship to the continental United States. Just like expedited shipping, the cost of shipping filters internationally (or to Hawaii and Alaska) is prohibitively expensive relative to the product cost. However, we do believe our business model and filter manufacturing process is unique and aim to be expanding internationally in the future.

Return Policy

We stand behind all of our filters. If the filter is defective or flawed upon receipt and it’s been less than 90 days since the purchase, please contact us as soon as possible to schedule a free return or exchange. If it’s been more than 90 days since the purchase, or the return reason is not a manufacturer defect, you may incur return shipping fees - please contact us to request a return authorization.

Custom Filter

We do not accept returns for custom filter orders except in cases of manufacturing defects.

Order Cancellations

Non-Subscription Cancellations

If you wish to cancel your order and it has not yet shipped, please contact us as soon as possible with your order information readily available.

Once the order has been received by the shipping carrier, our general return policy will take effect. If you wish to cancel an order after it has been received by the shipping carrier, please contact us to request a return authorization.

Subscription Cancellations

Filter subscribers are notified by email before the next shipment is scheduled to be processed.

We hate to see you go, but if you must…

You can cancel your filter subscription on the Subscriptions page of your Profile by clicking the “Cancel Subscription” button. Next, you will be asked to “Confirm” your cancellation. Please note, your filter subscription is not canceled until you confirm the cancellation. When you cancel, we will deliver an email confirming the cancellation within 24 hours.

Please note, our Return Policy will be applied to a subscription order when it’s received by the shipping carrier.

Bulk Ordering

Do you order over $1,000 worth of filters at a time? If so, visit our Filterbuy Business page and request a free business account today. Business accounts offer discounted bulk pricing, freight shipping rates, short lead times, and more ways to pay.