16x25x5 (15.88x24.75x4.38) MERV 13 Carrier Replacement Filter

Fast delivery

Decent price, product well made and shipped on time.

Quality product and easy to order. My filters were delivered within days, and with the subscription option, I don't have to worry about setting reminders to order my filters or change them. Great business.

Not a heck of a lot to say, but I now regularly buy from this company. Prices are good and shipping is prompt and well packaged.
Thanks!

Fantastic customer service. This is all about attention to detail and customer retention. Traits missing in most online businesses today.

I ordered two 16X25X5 that arrived, from UPS, with the top of the box completely "caved in." As if a two ton press had been dropped on the center of the box. Obviously, both filters were also damaged, but, in my estimation, not beyond use with a little wiggle here and a wiggle there. Maybe more than just a "little" wiggle.

Regardless, I notified FilterBuy to alert them, with photos attached, of the damage and that I should be able to use them. Hoping in the future they would place "fragile" sticks on the box so UPS wouldn't use them as truck bumpers in the future.

Next, I receive a note they are replacing the damaged filters. Wow! talk about knowing that the hardest thing in a competitive business environment is getting back a "lost" customer and the easiest thing to retain his business is keep him happy.

Great Job. Kudos to Meagan Yarbrough and team.